BSI Management Systems EMEA
> CustomerSatisfaction
Continental Europe,
Middle East and Africa
Middle East and Africa
Customer Satisfaction ISO 10002
In most industry sectors it is generally accepted that it costs at least 4 times as much to recruit a new customer as to maintain an existing one. In today's increasingly competitive markets, customers are demanding higher levels of services when complaints are being forwarded.
Overview
Provides more information on the Complaints Management Systems and ISO 10002.
Implementing a CMS
Details the key steps that every company implementing a Complaints Management System will need to consider.
CMS Registration
Describes the benefits of registration and the route to achieving registration with BSI.
Standards & Publications
Provides information on how to purchase Customer Satisfaction/ Complaints Management standards and publications.
