Customer Satisfaction

Registration to ISO 10002

In order to be awarded a certificate of registration for your Complaints Management Scheme your management system must meet the criteria contained in the ISO 10002. Please see the route to registration for a detailed description of the process.

Independent, third party verification of your Complaints Management Scheme delivers a number of valuable benefits:

Credibility
Registration helps to ensure that the organization has clearly defined responsibilities and procedures in place for complaints handling, analysis and review.

Customer retention
By adopting the scheme your ability to retain the loyalty of your customers will be enhanced.  Your customers will feel confident of your commitment to their continued loyalty and resolution of any concerns or complaints that they may raise.

Consistency
Ensure a consistent approach to handling customer queries across your organization.

To find out more about registration and training services, please complete our Enquiry Form or look at reasons to Choose BSI.