Customer Satisfaction

Your Route to Registration

There are five steps to achieving registration to the Complaints Management, ISO 10002 with BSI.

Step 1 - Establish your organization's requirements for a Complaints Management Scheme.

Step 2 - BSI will then provide an estimate of costs and timescales for certification.

Step 3 - Submit a formal application to BSI.

Step 4 - An on-site audit is then conducted and formal recommendations are made.

Step 5 - On successful completion of the assessment, a certificate of registration is issued which clearly identifies the scope of the Complaints Management Scheme. This certificate remains valid for one year and is subject to re-evaluation at certificate expiry.

To find out more about registration and training services, please complete our Enquiry Form.