Middle East and Africa
IT Service Management ISO/IEC 20000
In recent years, IT service providers have come under sustained pressure, often accused of failing to deliver value to their clients. Concerns have been raised that IT services, whether provided by an in-house IT department or an external organization, are not aligned with the needs of the business and its customers. An IT Service Management System (ITSMS) is an integrated approach to enable an organization to effectively and efficiently deliver managed IT services which meet these business and customer requirements.
In this section you will find information on all our ITSMS products and services; they will help you understand, implement and become registered to an IT Service Management System.
Overview
Our overview section describes what an IT Service Management System is and more about the ISO/IEC 20000 (BS 15000).
Implementing
Providing a step-by-step guide that every company implementing an ITSMS will need to consider.
Registration
Describes the benefits of ISO/IEC 20000 (BS 15000) registration and the route to achieving registration.
Training Courses
Details available IT Service Management, ISO/IEC 20000 courses offered by BSI.
Email Update Service
Sign up for the latest developments, publications and training relating to IT Service Management and ISO/IEC 20000 (BS 15000).
Sberbank's IT
Service Management System certified to
ISO/IEC 20000
In April, we issued Sberbank a certificate of compliance to the international IT Service Management standard, covering their central head office in Moscow.
Guidance
BSI has produced a free product guide on ISO/IEC 20000, plus a comparison document between ISO/IEC 20000 and BS 15000.
