IT Service Management Training

ISO/IEC 20000 Internal Auditor

Course Description

This is an intensive two-day course for the Internal Auditor based on the requirements of ISO/IEC 20000:2005 Information Technology - Service Management.

Who should attend?

The course is aimed at personnel who already have an understanding of ISO/IEC 20000:2005 (delegates who do not have this understanding are advised to attend the 1 day Introduction to ISO/IEC 20000:2005 Course)
Managers who are co-ordinating audit activities
Persons who have been given the responsibility to audit an IT Service Management System
Existing auditors who wish to refresh their skills

Benefits to Your Business

To have competent auditors within the organization
To ensure compliance to an international standard for IT Service Management
Ensure that the organization demonstrates its ability to provide services that meet customer requirements through internal audit
Enable the organization to benchmark the IT service management system

Course Structure

To provide the structure for internal audits to ISO/IEC 20000:2005.
Through sessions and exercises, delegates will be able to identify the stages of audits:
- Principles of auditing
- Managing an audit programme
- Audit activities
- Initiating the audit
- Preparing for audit
- Conducting audit
- Finalising the audit
- Audit follow-up

Further Information

For further information please contact us on +44 (0)20 8996 6325 or complete our Enquiry form.